From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
AI is driving change across industries, even in places you might not expect. This customer story shows how ECE Group, a leader in real estate and retail, adopted Microsoft 365 Copilot to streamline workflows, enhance content creation, and empower teams across its organization. Read the story to learn how AI is transforming business operations, then contact Innovative Technology Solutions to discuss what Copilot can do for you.
What challenges did ECE face before implementing Microsoft 365 Copilot?
ECE faced challenges with manual information searches, repetitive tasks, and time-consuming workflows. Employees spent significant time sourcing and compiling data from various sources, which was prone to errors and took away from their capacity to focus on more valuable tasks.
How has Microsoft 365 Copilot improved efficiency at ECE?
Microsoft 365 Copilot has allowed employees to quickly search the company's knowledge base and automate repetitive tasks. As a result, 70% of pilot participants reported that Copilot helped them complete their tasks more efficiently, freeing up time for learning, quality control, and customer relations.
What steps did ECE take to ensure the successful rollout of Copilot?
ECE conducted a pilot phase where employees selected participants to ensure a diverse representation of roles and activities. The compliance department was involved from the start to address data protection requirements, and training sessions were organized to support users. This holistic approach aimed to integrate feedback and foster interdisciplinary collaboration for long-term success.
From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
published by Innovative Technology Solutions
Could you imagine having someone to call the moment your network went down? How about the ability to recover a document from a previous saved state?
Even worse, you have to recover your entire file system because you have the crypt-o-wall virus. That’s what your MSP is all about. Innovative Technology Solutions, LLC provides Managed IT Services to small businesses in the Flint, MI area.
We are based out of Swartz Creek, MI and provide all of our clients with 24/7 emergency support and service. We also monitor your network 24/7 to prevent your emergency from happening. All of our clients receive full antivirus and back up services included with your contract. You also receive a network router that allows for simple VPN connections and remote monitoring tools.
We offer all potential clients a FREE Network Audit. Call us today or complete the form on this page to schedule your audit!
Innovative Technology Solutions, LLC began in 2007 as a small computer repair shop. It was always the vision of the company to provide high quality, professional services to small businesses at an affordable cost. We have spend the last 10 years learning from other managed service providers in the state. Innovative Technology Solutions has developed the best Managed IT program for your company.
Learn more here: https://www.youtube.com/watch?v=llXgF4GVc8c&feature=emb_err_watch_on_yt
.png "Innovative Technology Solutions")
Sign in with LinkedIn